Cancellation policy:
| If you need to CANCEL your reservation… | Refund Option | OR | Rescheduling Option |
| Within 24 hours of making the reservation* *If your reservation begins within 48 hours of booking, you have 2 hours (not 24) to cancel with a full refund. | 100% of total reservation cost refunded – minus the credit card processing fee | You may reschedule to any date within the next year, no fee. (If the nights you move to are more expensive, the additional cost will be added to your reservation) | |
| 30 days or more before your arrival date | 90% of total reservation cost refunded – minus the credit card processing fee | You may reschedule to any date within the next year with 90% of your total reservation value moved forward to your new reservation. (If the nights you move to are more expensive, the additional cost will be added to your reservation) | |
| Between 29 and 15 days before your arrival date | 60% of total reservation cost refunded – minus the credit card processing fee | You may reschedule to any date within the next year with 60% of the total reservation value moved forward to your new reservation. (If the nights you move to are more expensive, the additional cost will be added to your reservation) | |
| Within 14 days before your arrival | 0% | You may not reschedule. |
No refunds will be made due to weather conditions or other acts of Nature.
No refunds will be made for problems/issues during your stay that were not reported to the staff prior to check-out.
No refunds will be provided for a less expensive night when rescheduling.
Smoking policy:
Out of consideration for all our guests, there is no smoking inside the cabins or treehouses. If our cleaning personnel ascertain that this rule has been broken, we will add a $300 charge to your bill.
Noise policy:
Please be considerate of your neighbors. Enjoy the campfire, friends and the wilderness. Please keep it quiet after 11:00pm. We might stop by and remind you one time if your group is too loud. After this first polite reminder, your group could be asked to leave if the disturbance continues. The police will become involved if necessary.
Pets:
We welcome your pets at many of our structures. We ask that you pay an additional $25 charge ($50 for our larger spaces) to help with the cost of additional cleaning and wear and tear.
Check-in and check-out:
Our check-in time is anytime after 4 pm and check-out is by 11 am.
If you select an early check-in, you can arrive 1.5 hours early, at 2:30 pm.
If you select a late check-out, you can stay 1.5 hours longer, leaving by 12:30 pm.
Minimum Night stays:
We have a two night minimum, but do allow single night reservations to fill in gaps between existing reservations. Our reservation software should allow this to happen automatically online. We also allow single night reservations for dates less than one week away, but depending on the circumstances, may need to charge an additional single night cleaning fee. Please email us at [email protected] or call us at (606) 663-9824 with questions. Thanks!